Humming Homes

Making home upkeep feel effortless: UX and design system work for a digital home manager

Redesigned Humming Homes home screen
Role:
Lead Designer (freelance)
Scope:
UX improvements, design system updates, mobile app
Timeline:
Jan 2022 - March 2022

Overview

Humming Homes is a digital home manager for homeowners. Members get 24/7 emergency support, instant booking with vetted service pros, expert advice, and personalized maintenance plans in one app. As a freelance lead designer, I made UX recommendations and updated the existing design system and app experience.

Before

Original Humming Homes home screen before the redesign

After

Redesigned Humming Homes home screen, full length

UX improvements

Clearer user journey: I mapped the key flows, like requesting help and booking a service pro, and simplified the path so homeowners always know where they are and what comes next.

A more usable dashboard: I reorganized the home dashboard so the most important information and actions are easy to find at a glance, instead of making members hunt for them.

Focused recommendations: I made UX recommendations that the team could act on, grounded in how homeowners actually use the app.

Dashboard

Humming Homes member profile with photo, name, home address, email and account membersHumming Homes edit profile form with personal information and address fields

Chat

Humming Homes chat about a water leak issue, with a plumber's quoteHumming Homes chat list of active tasks, with an unread message on Water Leak Issue

Design system

Modernized components: I replaced rigid, outdated components with a more flexible set that works across screens and states.

Consistent patterns: I updated spacing, typography, and interaction patterns so new features look and behave the same way throughout the app.

Built to scale: The updated system gives the team a shared foundation, so future work moves faster and stays consistent.